Payment Portal
Looking for the “Submit Payment” link to pay your invoice? Be sure to “login” with your wholesale login credentials.
Don’t have a wholesale account? Set up an account here.
Order Cancellations
A 20% restocking fee will be assessed on orders canceled less than 48 hours prior to their ship/pickup date.
Payment Policy
We accept cash, checks, Visa, and MasterCard. Payment is NET30 for established credit accounts from the invoice date. All other orders are COD. Accounts not paid within terms are subject to a 2% monthly finance charge. Accounts 60 days past due will be converted to cash only, until payment has been made, including any finance charges incurred. For questions regarding your account, or copies of invoices and statements, please email Katrin.
Claims Policy
Our goal is to provide quality plants to all our customers. However, we understand that sometimes there is a need to file a claim. All claims must be made within 3 days of the invoice date. We are happy to resolve any issues, so please contact our office, your sales representative or email us.
Need Help?
Contact us at sales@cavanos.com for questions related to refunds and returns.